Saturday, September 27, 2008

av product removal tools

i saw this article on ghacks.net about the McAfee Consumer Product Removal Tool and it reminded me of that xkcd cartoon that i wrote about not too long ago...

on the subject of doing your job horribly wrong, i think we can all agree that both symantec and mcafee are doing their job of providing quality anti-malware software horribly wrong when you consider they make removal tools to get rid of their own products...

it has to be considered an ignominious distinction when you have to do for your own anti-malware product what you've previously done for particularly nasty bits of malware - write dedicated removal tools and manual removal instructions...

worse still when those methods don't work... some of the IT guys at work not too long ago spent nearly a full day all told trying to remove an older version of symantec's product from my work machine (in order to put on the new symantec endpoint protection product) with no luck... the removal tools didn't help - the manual instructions might have if there'd been time left to try them on the first day... thankfully when our head of IT took a look at it on the second day, he had better luck...

2 comments:

Didier Stevens said...

Long time ago, for Windows 98, I bought a McAfee license after letting the evaluation version expire. My license didn't work! Uninstalling the product didn't help. I had to manually remove all McAfee keys in the registry before reinstalling and get my license key accepted.

Speaking about a bad customer experience...

kurt wismer said...

yeah... i miss the days when you could just download scan and/or clean, unzip it and use it without an install...

i wonder how many people even remember when mcafee's scanner and cleanup tool were separate stand alone executables...